Initial sync
Guests and reservations import with cursor pagination, so a large history loads without timing out.
Guest Club · Campaigns
- Audience selected—
- Emails queued—
- Campaign status—
What the connection does
Live events
Check-outs, cancellations and refunds arrive as signed webhooks and are processed within seconds.
Activation date
Points start on the date you choose. History before that is context only.
How it stays safe
HMAC signatures
Every webhook is verified before processing, with a timestamp window to prevent replay.
Encrypted credentials
API keys and signing secrets are encrypted at rest and never displayed to hotel users.
Rotation without downtime
Credentials can be rotated by a platform administrator, with the new signing secret shown once.
Disconnect at any time
One action stops the connection. Your member data remains yours and exportable.
How it stays honest
Per-property status
Connection state, last successful sync, last webhook received, imported guests and reservations, failed events and current error.
Retry with backoff
Transient failures retry automatically on an increasing schedule instead of disappearing.
Dead-letter visibility
Anything that never succeeds is surfaced, counted and alertable.
Other systems
Guest Club is built specifically for RoomRack. Email delivery uses a configurable provider, and a read API exposes member status to your own website or booking engine.
Member status read API
Look up a member's balance, level and benefits from your booking flow to show member pricing.
Email provider
Campaigns are gated until a provider is configured, so nothing ever silently fails to send.