Organisations and properties
Properties belong to an organisation; membership and roles are explicit records, not settings on a user.
Guest Club · Guest identity
A. Papadaki
a.papadaki@… · 1 420 pts
4 stays · Silver
Anna Papadaki
+30 69… · 900 pts
3 stays · Member
One guest profile
7 stays · Gold · shared history
1,420 pts
Multi-tenant
One account, many properties
Access is enforced on the server, per organisation and per property. A property manager sees their property. A group owner sees the group. Nobody sees another customer's data.
Roles that match hotels
Group admin, property manager, staff and guest, each with a different screen and different permissions.
Audit trail
Credential rotations, merges, redemptions and administrative actions are recorded with who and when.
Identity
One guest, one profile
The same guest arrives as three records: an OTA alias, a phone booking and a walk-in. Guest Club matches on verified email, verified phone and RoomRack guest ID, then proposes merges for anything ambiguous.
Confident matches join automatically
Verified identifiers merge without asking, so balances stay in one wallet.
Ambiguous matches wait for a human
Suggestions are queued with the evidence, and merging keeps the full history of both records.