What we collect
The details you submit in a demo or contact form: name, work email, hotel name, property size and your message.
Website visitors
Why
Only to answer your request and, if you become a customer, to set up your account. We do not sell or share it with advertisers.
How long
Enquiries are kept while the conversation is relevant and deleted on request at any time.
Hotel customers and their guests
Controller and processor
The hotel is the controller of its guest data. Guest Club processes it on the hotel's instructions to operate the guest club.
What is processed
Guest identity fields needed for membership, stay records used to award points, and programme activity such as redemptions.
Access boundaries
Data is scoped to the hotel's organisation and properties and enforced on the server. Other customers cannot access it.
Retention and deletion
Guest records are retained while the club is active. Deletion and export requests are supported and confirmed to the hotel.
Your rights
Access, correction, deletion
Guests should contact the hotel they stayed with; the hotel can action the request in Guest Club or ask us to.
Contact
Write to us through the contact page and mark your message as a privacy request. We reply within one working day.