One club, every property
Points earned anywhere in the group count everywhere in the group.
Guest Club · Group overview
Shared wallet
2,320
points · same guest everywhere
GoldStays here: 3
Aurora City
- Repeat rate
- 34%
- Direct share
- 62%
Cross-property loyalty
One brand across every property
Portfolio-aware rewards
A free night can be redeemable across the group or restricted per property, your commercial decision.
Internal referral effect
Each property becomes a distribution channel for the others, at zero commission.
One member profile
One profile across the portfolio
Automatic matching
Verified email, verified phone and RoomRack guest ID join the same person across properties.
Reviewed merges
Ambiguous duplicates are proposed with evidence and merged by a human, keeping both histories.
Complete value picture
Lifetime value is calculated across the group, not per hotel.
Central management
Central rules, local day-to-day use
Roles and email invitations
Invite group admins, property managers and reception staff with a short verification code and server-scoped access.
Consistent programme, local nuance
Shared levels and percentage benefits, with earn rules and rewards tuned per property.
Reporting that compares
Repeat rate and member revenue share per property, side by side, with no spreadsheet consolidation.
Governance
Audit logs, credential rotation and integration health per property, owned centrally.